FAQ
Find answers to common questions about accommodation, check-in and check-out times, dining, swimming pool access, parking, transportation, hotel policies, and other services available during your stay.
Find answers to common questions about accommodation, check-in and check-out times, dining, swimming pool access, parking, transportation, hotel policies, and other services available during your stay.
Swissôtel The Stamford is located in the heart of Singapore’s Civic District, directly above City Hall MRT Station and within walking distance of major attractions, shopping, and business districts.
The hotel is approximately 20 minutes by taxi from Singapore Changi Airport. Guests may also take the MRT directly to City Hall Station for convenient access.
Yes, early check-in and late check-out requests can be arranged subject to room availability. Please contact the hotel in advance or speak with our reception team upon arrival.
Check-in begins at 3:00 PM, and check-out is at 12:00 PM (noon). Early check-in and late check-out requests are subject to availability and may incur additional charges.
Yes, guests enjoy access to one of Singapore’s largest outdoor swimming pools, located within the hotel complex. Pool operating hours may vary.
Guests can enjoy a variety of dining experiences, ranging from international cuisine and local favourites to specialty restaurants, bars, and in-room dining. A total of 12 Restaurants & Bars are available throughout the hotel complex, with signing privileges available at Fairmont Singapore. Additonal restaurants, cafes & eateries are available within Raffles City.
Yes, the hotel offers a fully equipped fitness centre for registered guests, available 24 hours a day.
Complimentary high-speed Wi-Fi is available in all guest rooms, meeting spaces, and public areas.
Breakfast inclusion depends on the room rate and package booked. Please review your booking confirmation for details.
Yes, all guest rooms and suites feature a private balcony offering views of the Singapore skyline, Marina Bay, or the surrounding cityscape. Availability may vary by room category.
Yes, connecting rooms are available in selected room categories and are subject to availability. We recommend requesting them in advance of your stay.
Yes, our concierge team is available to assist with restaurant reservations, transportation arrangements, local recommendations, and sightseeing information.
Yes, the hotel enjoys direct access to City Hall MRT Station (underground subway), providing convenient connections to key attractions, shopping districts, and business hubs across Singapore.
Guests staying in eligible Club Rooms and Suites enjoy access to the Level 65 Executive Lounge, where they can enjoy exclusive privileges such as daily breakfast, evening cocktails and canapés, refreshments throughout the day, and a dedicated space for work or relaxation. Specific benefits may vary by room category and package booked.
Yes, Swissôtel The Stamford is a non-smoking hotel. Smoking is only permitted in designated smoking areas.
Pets are generally not permitted in the hotel, with the exception of certified service animals where applicable.
Airport transfer services can be arranged upon request. Additional charges may apply.
Yes, parking facilities are available for hotel guests. Parking charges and privileges may vary based on room package and promotions.
Yes, complimentary luggage storage is available for guests before check-in and after check-out.
Baby cots and extra beds may be arranged upon request, subject to availability and room type restrictions. Additional charges may apply.
Yes, we offer a dedicated children’s pool and children are welcome to use the swimming pool under adult supervision and in accordance with hotel safety guidelines.
Yes. Swissôtel The Stamford has achieved GSTC-accredited certification, reflecting its commitment to internationally recognised sustainability standards. Through Accor’s global sustainability programme, the hotel continuously implements initiatives to reduce its environmental impact and promote responsible hospitality practices.
The hotel accepts major credit cards, debit cards, and other approved payment methods. A deposit or pre-authorisation may be required upon check-in.
Cancellation policies vary depending on the rate type, package, and booking channel. Please refer to the terms stated in your reservation confirmation.
Guests who are members of ALL – Accor Live Limitless may earn and redeem points on eligible stays and participating hotel services, subject to programme terms and conditions.